Terms & Conditions | Goynaghor

Because beautiful relationships begin with clarity.

Welcome to Goynaghor, a handcrafted jewellery brand by Julies Creation, Bhilai, Chhattisgarh.

By visiting our website or purchasing our products, you agree to the following terms and conditions — written to ensure a fair and trustworthy experience for you and for us.

Effective Date: Nov 2025

Introduction

Our promise, your understanding.

These Terms & Conditions govern the use of our website (www.goynaghor.com) and the purchase of products offered by Goynaghor. By using this site, you agree to comply with and be bound by these terms. We encourage you to read them carefully — they reflect our values of fairness, integrity, and responsibility.

About Goynaghor

Handcrafted with care, operated with honesty.

Goynaghor is owned and operated by:
Julies Creation
E-503, 5th Floor, Avinash Metropolis, Ayappa Nagar, Bhilai, Chhattisgarh – 490020
info.goynaghor@gmail.com
+91 9131586036

Use of Our Website

Enjoy responsibly, engage respectfully.

• Use the site only for lawful purposes.
• Not misuse or interfere with its security features.
• Not attempt unauthorized access, data scraping, or reselling our content.

All content, images, and text on this website are the intellectual property of Goynaghor and protected under copyright law. Reproduction or use without permission is strictly prohibited.

Products & Availability

Every piece is unique — just like you.

All Goynaghor jewellery is handcrafted, and as such, slight variations in colour, shape, and texture are natural. These are not considered defects but the very essence of handmade art.

Product availability is subject to change, as our creations are produced in limited batches. In the rare case that a product you ordered becomes unavailable, we will notify you and offer an alternative or full refund.

Pricing & Payment

Transparent pricing. Secure payments.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices without prior notice in case of raw material or operational changes.

Accepted Payment Methods:

• Credit/Debit Cards
• UPI & Net Banking
• Wallets & Pay Gateways
• Cash-on-Delivery (for select pin codes)

All online transactions are processed through secure and verified payment partners. We do not store or access your card details.

Shipping & Delivery

From our hands to yours, safely.

We deliver across India through trusted courier partners. Shipping timelines and details are available on our Shipping Policy page.

While we strive for timely delivery, certain delays beyond our control (logistics, weather, or festivals) may occur.

Returns, Refunds & Exchanges

Fairness, handled with heart.

All returns and refunds are governed by our Return Policy and Refund Policy. Since each Goynaghor piece is handcrafted, minor variations are not grounds for return. We accept returns only in cases of verified defects or errors, reported within 48 hours of delivery.

Intellectual Property Rights

Our art, protected by law.

All content on this website — including text, photos, videos, graphics, and designs — is owned by or licensed to Goynaghor. You may not reproduce, distribute, or use any material from this site without prior written permission. Violations may result in legal action under the Copyright Act, 1957 (India).

Privacy & Data Protection

Your trust is our most precious asset.

Your personal information is collected and used in accordance with our Privacy Policy. We value transparency and never share your data with unauthorized third parties.

Limitation of Liability

We promise care — not perfection beyond control.

While we ensure the highest standards in product quality, Goynaghor shall not be liable for:

• Normal wear and tear or damage caused by improper handling.
• Delays due to external logistics issues or force majeure.
• Minor differences in handmade items from photographs.

Our maximum liability is limited to the value of the product purchased.

Promotions, Discounts & Offers

A little sparkle, shared occasionally.

Promotions, discounts, and offers are valid for limited periods and cannot be combined unless specified. We reserve the right to modify or withdraw any offer at any time without prior notice.

Termination & Account Rights

Respect keeps every circle beautiful.

We reserve the right to suspend or terminate access to our website if a user engages in fraudulent, abusive, or harmful behavior. All rights to the content and customer relationships remain with Goynaghor.

Dispute Resolution & Governing Law

Grace and fairness — even in disagreements.

All disputes are governed by the laws of India and subject to the jurisdiction of Durg District Court, Chhattisgarh. We always encourage resolution through mutual dialogue before any formal proceedings.

Policy Updates

We evolve, but our values remain constant.

We may update these Terms & Conditions periodically. The revised version will always be available on this page, effective from the date stated above.